We want you to love your furniture. Because we deliver large items directly from our warehouse, please read this policy before ordering.
Final sale
All sales are final. We do not accept returns or exchanges for change of mind, colour, comfort or fit, so please check dimensions and product details before you order. Our team is happy to answer questions first — call 647-748-1424.
Damaged or defective items
If your item arrives damaged or has a manufacturing defect, contact us within 48 hours of delivery or pickup with your order number and clear photos of the issue and the packaging. We will repair, send a replacement part, or replace the item, as appropriate. Claims made after 48 hours may not be accepted.
- Please inspect your order at delivery and note any visible damage on the delivery receipt.
- Keep the original packaging until the issue is resolved.
- Normal wear, misuse, or damage after delivery is not covered.
Cancellations
Orders can be cancelled at no charge before they leave our warehouse. Once an order is out for delivery, it can no longer be cancelled.
Refunds
Where a refund is approved, it is issued to the original payment method within 5–10 business days.